Reduce immediate risk
If compromise is suspected, disconnect the affected device from the network when safe. Do not erase logs, reinstall software or destroy evidence unless necessary to stop active harm.
URGENT TECHNICAL ASSISTANCE
Critical system problem?
Use this channel for active outages, suspected account or server compromise, unavailable business email, or loss of access to an essential system.
Send useful context
Include the affected system, impact, start time, exact error, recent changes and a safe callback method. Never send passwords, MFA codes or private keys.
Wait for confirmation
Support begins only after scope and availability are confirmed. Sending an urgent request does not create a guaranteed response time or service-level agreement.
For threats to life, personal safety, fire or criminal activity requiring immediate response, contact the appropriate local emergency authority. For payment-card or bank fraud, contact the financial institution directly.